Return and Refund Policy
At British Sale, we are committed to ensuring a seamless shopping experience for our valued customers. If you are not entirely satisfied with your purchase, our Return and Refund Policy is designed to assist you with ease.
Returns
We accept returns under the following conditions:
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Eligibility:
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
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Non-Returnable Items:
- Personal care products, intimate apparel, and custom orders cannot be returned unless defective or damaged.
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How to Initiate a Return:
- Contact our customer support team at info@britishsale.shop or call 07365603047 with your order number and reason for return.
- Our team will provide you with a return authorization and instructions.
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Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure your item reaches us safely.
Refunds
Once your return is received and inspected, we will process your refund:
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Approval:
- If the return meets our conditions, a refund will be issued to your original payment method.
- You will be notified via email about the approval or rejection of your refund.
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Processing Time:
- Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.
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Partial Refunds:
- If an item is returned damaged, incomplete, or outside the eligible return period, we may issue a partial refund at our discretion.
Exchanges
We offer exchanges for defective, damaged, or incorrect items. Please contact our support team within 7 days of receipt to arrange an exchange.
Contact Us
If you have questions about our Return and Refund Policy or need assistance with a return, please reach out to us:
- Email: info@britishsale.shop
- Phone: 07365603047
Thank you for shopping with British Sale! We appreciate your trust in us and are here to ensure your satisfaction.